Alliance Healthcare UK today announced that, following customer feedback, it will implement standard rate Customer Service numbers for all customers, from January 2018. This is part of the company’s ongoing investment in improving its service offering.
From early January 2018, the Customer Service numbers used to contact Alliance Healthcare UK will be streamlined and will move to standard rate 03 numbers.
The decision follows the successful centralisation of the Alliance Healthcare Customer Service teams to a single national Customer Service Centre, based in South Normanton, Derbyshire, from 12 individual Service Centre locations.
By centralising the Customer Service teams, and standardising working practices and processes, the new Customer Service Centre is able to improve call waiting times and provide a higher quality, more consistent and more reliable service to all customers.
Recognising that local knowledge is helpful to ensure customers receive the best service, a mobile Area Customer Care Manager has also been appointed at each Service Centre, to proactively meet with customers and resolve issues more effectively and efficiently, and provide a better level of personalised service.
Announcing this initiative, Alliance Healthcare UK Managing Director, Julian Mount, said: “Since the beginning of the year, the UK business has been through significant investment, change and challenges. Throughout this time, one thing has remained constant: our sense of responsibility to our valued customers, and their patients.
“We know our customers expect, and deserve, to receive the highest levels of service from us. That’s why we’re implementing an intensive programme to further drive improvements and new innovations, always putting our customers first, with the aim of making doing business with us faster, more efficient and easier.
“Moving to standard rate numbers is just the start. There is much more to come. We are absolutely focused on providing our customers with the highest levels of service and delivering additional, valuable support offerings in the coming months.
For more information about this announcement, and other important initiatives Alliance Healthcare will be implementing soon, visit: www.alliance-healthcare.co.uk/doingthingsdifferently .